AW Tech Support Tip Of The Month
Have you noticed that a world you regularly visit suddenly looks strange?
Triangles where you swore you once saw some flowers or a bench? Or some of
the trees and the flowers have black or white backgrounds around them? It
could just be that the cache folder for that world has become corrupted.
Not to worry, it is an easy fix you can do yourself!
- Close Active Worlds
- Go to START on the WINDOWS Task Bar
- Click on the WINDOWS EXPLORER ICON
- Browse your C Drive (or the drive where you have installed Active Worlds)
until you come across the directory called Active Worlds. Double click on
it to open it.
- Inside this folder you will see a folder called CACHE.
Here you have TWO CHOICES -
I'm Not So Sure What I Am Doing Option
- Select the folder called CACHE and choose DELETE from the Windows
- Close Windows Explorer, and restart Active Worlds. Return to the world
you were having problems with, and redownload the world. This should solve
Note: This option will mean that you are deleting all the cached objects
and files for all the worlds you have visited, and you will have to
redownload all the worlds again.
I'm Brave Option
- Double click on the cache folder to open it. Inside of which you will
find 2 folders: art and property.
- Double click on the art folder to open it. Inside you will find a
series of folders that have the names of the object paths of the worlds you
have been visiting. Some of the paths will give you a hint of what world
they are for - like for Alpha World the path is objects.activeworlds.com/aw.
- If you recognize the name of the object path for the world you are having
problems with - select that folder, and choose DELETE from the
WINDOWS TOOL BAR.
- Close Windows Explorer and restart Active Worlds - go back to the world,
and redownload the world. This should solve your problem!
If this handy, helpful tip does not do the trick, then send an email to
email@example.com with details of your problem and the world you are
having trouble with for additional help.