AW Tech Support's Tip of the Month

When I try to upgrade I receive a "Reason 6" error. Help! What do I do?

Try:

• Click on MY COMPUTER
• Click ADD/REMOVE PROGRAMS
• Locate MICROSOFT INTERNET EXPLORER AND INTERNET TOOLS
• Highlight it and click ADD/REMOVE
• In the pop up box that appears, click REPAIR

OR try:

• Downloading the most recent version of the Active Worlds Plug-in found at: https://www.activeworlds.com/products/download.asp.

If you have tried this, and you're still having problems, please email support@activeworlds.com.