Activeworlds Support

Need a little help? Looking for an answer to a technical question? Let us help you!

Activeworlds provides a wealth of resources for you to draw from. Regardless of the level of customer assistance required, we’ve got you covered from searchable databases, to our experienced Technical Support Department.

We encourage you to use our comprehensive online customer service resources, referenced below, before contacting our Technical Support Department, as chances are you’ll find the answer online before your email reaches our inbox!

Online Help Manual - From the basic "how-to’s" to advanced features, all the info you need is at your fingertips.

Firewall Troubleshooting Guides - Having trouble connecting to Activeworlds? Many times this can be caused by a firewall. These guides will help you configure your firewall to work with Activeworlds.

Tech Support Database - Have you run into a snag? Receiving an unfamiliar error message? Odds are you are not the first to have experienced your particular problem. The answer to your question can most likely be found here.

Video Card Database - Have a question specifically regarding Video Cards? The facts are here!

Quick Support - Here you’ll find a complete listing of Support Links, and quick tips regarding Citizenship and SDK programming.

Network Status - Check here to get the latest information and updates on the Network server status.

Request Support - Still can’t find the answer to your problem or question after exhausting all of our online resources? Then contact our Technical Support Department by completing the online form found here.