AW Tech Support Tip of the Month

3.2 Troubleshooting Tips

If you are trying to run Active Worlds in Direct3D or OpenGL accelerated mode and are experiencing problems, there are several things you can try:

Update your video driver - this simple procedure fixes the vast majority of problems that people experience, and is one that we highly recommend as your first course of action.

Try changing your display depth to 16 bits - some video cards (especially many older cards in the Voodoo family) work better when your screen is set to 16 bit color (also known as "high color".) To change your display depth, right click on the Windows desktop, select Properties, and click on the Settings tab.

Upgrade to the latest version of DirectX - the latest version (currently 8.0a) is available at www.microsoft.com/directx/homeuser/downloads/default.asp.

Try changing your video graphics mode - Click on OPTIONS - SETTINGS - VIDEO and try changing to Software Renderer if the above fixes do not help resolve your problem.

Update your Windows Media Player - if you are experiencing problems hearing midis or other sound files, download the latest version from www.microsoft.com/windows/windowsmedia.